You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Order Total Shipping Charge
$0.00 - $25.00 $6.95
$100.01 and over FREE!
*Large orders, heavy, and oversized items may require additional shipping charges. Shipping charges are based on your order total. We assume a higher dollar amount equates to a heavier package. We understand there are exceptions, but our goal is to break even on our true shipping and packing costs; we do not intend to make a profit on shipping.
Our website is not currently set up to ship orders outside the United States. For international orders, please email us at firstname.lastname@example.org.